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Return and Cancellation Policy for VERSE

Last updated: 2024-02-26


Here’s a clean, updated Refund, Return, Cancellation, and Delivery Policy for VERSE with all the points you asked for added in a professional way:





Return, Refund, Cancellation, and Delivery Policy – VERSE



Last updated: 2024-02-26


Thank you for shopping at VERSE. Please read this policy carefully — your satisfaction is our priority, and we aim to provide a transparent and hassle-free experience.





1. Refund Policy



  1. Products are non-refundable once delivered or sold, except in the cases mentioned under “Eligibility for Refund.”
  2. Delivery charges paid in advance are non-refundable, as they are service costs incurred at the time of shipment.






2. Eligibility for Refund



You may be eligible for a refund only if:


  1. VERSE is unable to deliver the product you ordered.
  2. VERSE delivers a damaged or incorrect product.



No other circumstances qualify for a refund.





3. Refund Process



To initiate a refund:


  1. Contact our customer service team at [email protected] or +8801400542008 with your order number and a detailed description of the issue.
  2. Our team will review your request and inform you of the approval or rejection of your refund.
  3. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 5–7 working days.






4. Late or Missing Refunds



  1. If you have not received your refund within the specified time (5–7 working days after approval):
  2. Check your bank or mobile financial service (MFS) account again.
  3. Contact your bank, card issuer, or MFS provider, as posting delays may occur.

  5. If you have completed all of these steps and still have not received your refund, please email us at [email protected] for further assistance.






5. Cancellation Policy



  1. Orders can only be cancelled before shipment. Once shipped, the order cannot be cancelled, and our refund policy will apply.






6. Delivery Policy



  1. Order Processing Time: Orders are typically processed within 3–5 business days from the date of purchase (processing times may vary depending on the product or service).
  2. Delivery Methods: We offer standard and express shipping, depending on the product or service.
  3. Shipping Addresses: Customers must provide accurate and complete shipping information. VERSE is not responsible for items delivered to incorrect addresses supplied by the customer.
  4. Delivery Confirmation: Upon successful delivery, customers will receive a confirmation email with relevant details, including tracking information (if applicable).
  5. Shipping Delays: While we strive to meet all delivery timelines, unforeseen events such as weather conditions, customs delays, or other external factors may cause delays. We appreciate your understanding.
  6. Returns Due to Non-Delivery: If a product is returned to us because of non-delivery (e.g., incorrect address), the customer will be responsible for any additional shipping charges.






7. Changes to this Policy



VERSE reserves the right to modify this policy at any time. Changes and clarifications will take effect immediately upon posting on our website.


By making a purchase on our website, you agree to and accept the terms of this policy. If you have any questions or concerns, please contact our customer service team at [email protected] or +8801400542008.